Shipping & Returns

Shipping Information

To ensure caviar freshness, all caviar orders are shipped ONLY via FedEx Overnight within special foam boxes/thermal packs with included gel packs.

We do not ship to P.O. Boxes or in areas that FedEx doesn't delivery to. 

FedEx Shipments are shipped on Monday through Thursday and not on holidays. All items on this website include free shipping, However for FedEx First Overnight, Priority Overnight, 2nd day, Express Saver and International orders there will be an additional charge. Orders must be placed before 12:00pm (Beverly Hills, California Time) to be shipped out the same day (upon availability) and will arrive next day to your location. If you require a special shipping arrival date or need to meet a delivery deadline, please contact our customer support for availability.

If you order online between Friday through Sunday, then your order will be shipped on the following Monday. If Monday turns out to be a holiday,  your caviar order will be shipped on the next possible business day. For some areas Saturday delivery is available via FedEx upon checkout. It is recommended that you contact customer service at 1-877-55-66-777 for special delivery date arrangements prior to ordering, if specific delivery date/time is important.

Once your order has been processed and shipped, you will receive the tracking number of your order with FedEx or the local delivery service via E-mail. Also, if you are a registered member of this website, you may simply login to your account and see the status of your order and tracking information in real time.

You will be required to sign for the order as it arrives by FedEx, or other delivery service, at your destination delivery location.

If you have a specific date in which you would prefer your order to arrive on, please call us immediately after placing your order online with instructions, or simply enter the information upon checkout.

Local same day emergency caviar deliveries available (7 days a week), call us at 1-877-556-6777 for prompt delivery service throughout Los Angeles, California. For most accurate information on same day delivery, it is recommended that clients call us prior to ordering online with this feature. 

Refund Policy

All merchandise on the site is guaranteed. 
If the package hasn't been shipped yet, the refund can be done immediately by calling us toll free 877-556-6777. 
All Non perishable products can be refunded if shipped back to us within 24hours. 
If the items were damaged during the travel, you can refuse the package. Otherwise, you may email us with photos of the damage and we will file a claim and take it from there.
All Caviar packages are designed to travel for an additional 24hrs, in case of a delay. So please, don't be alarmed if you receive your caviar a day late. 
Any caviar that travels longer than 48hrs, should be rejected by the consumer. 
However, if the caviar left our facility, and the customer did not reject the package, a refund can still be issued if the following conditions are met:

1) The jar/tin has not been opened or consumed. 
2) The concern has been reported to Beverly Hills Caviar’s main offices within 24 hours of delivery via email or by calling our customer service center toll free: (877) 556-6777. 
3) The caviar was not a gift. 
4) The payment has cleared and is not pending during the complaint. 
5) Beverly Hills Caviar will supply you with a return label, if the issue was reported within 12 hours of the receipt. The package must be kept in the freezer and returned to a FedEx station the next day.     
6) The caviar must be delivered with a copy of the invoice.

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